Refund policy

 

We do not issue refunds on online orders. You may return unworn item(s) for store credit within 14 days of receiving your item(s).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can text us at 209-988-7786. If your return is accepted, instructions on how and where to send your package will be sent. You are responsible for all shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by texting 209-988-7786.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If you receive an incorrect or damaged item please text 209-988-7786 within 24 hours of receiving your package to resolve the problem. Please include your order number and a picture of the damaged item.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders, customized rings, or personalized items), sale items, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be sent a code for store credit. 

 

Warranty: We include a one month warranty for all items. For bracelets that need to be re-strung, a small fee of $20.00 - $25.00 (depending on complexity) will be applied after the one month warranty has expired.